Refund policy

REFUND POLICY — GLASS BEAUTY CO.

At Glass Beauty Co., your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right.

30-DAY MONEY BACK GUARANTEE

We offer a full 30-day money back guarantee on all orders. If for any reason you are not satisfied with your purchase, simply contact us within 30 days of receiving your order and we will issue a full refund — no questions asked.

ELIGIBILITY

To be eligible for a refund:
- Your request must be submitted within 30 days of the delivery date
- You must provide your order number and the email address used at checkout
- Items do not need to be returned — we stand behind our products and your satisfaction fully

HOW TO REQUEST A REFUND

Requesting a refund is simple:

1. Email us at support@glassbeautyco.com with the subject line "Refund Request"
2. Include your order number and the reason for your request
3. Our team will respond within 1-2 business days to confirm your refund

PROCESSING TIME

Once your refund is approved:
- Refunds are processed within 3-5 business days
- The refund will be returned to your original payment method
- Depending on your bank or card provider, it may take an additional 3-7 business days to appear on your statement

EXCHANGES

If you would like to exchange your product for a different item, please contact us at support@glassbeautyco.com and we will be happy to assist you.

DAMAGED OR INCORRECT ITEMS

If you received a damaged, defective, or incorrect item, please contact us immediately at support@glassbeautyco.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you — no return required.

LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days:
- First, check your bank account again
- Then contact your credit card company, as processing times can vary
- If you have done both and still have not received your refund, please contact us at support@glassbeautyco.com and we will resolve it immediately

CONTACT US

If you have any questions about our refund policy, please do not hesitate to reach out:

Email: support@glassbeautyco.com
Website: glassbeautyco.com

We are committed to making sure every Glass Beauty Co. customer has a positive experience. Your trust means everything to us.